Mala Jia - PTC Surabaya

seminggu laluThank you for visiting Mala Jia PTC and for sharing your experience with us 😊 We’re happy to hear that you enjoyed our Mala Dry Wok, Mala Soup, and found our team polite and helpful during your visit. We also noticed the 3 star rating on your review, so we would love to understand if there was anything during your visit that did not fully meet your expectations. Your feedback is very important for us to keep improving. If you don’t mind sharing more details, please feel free to contact us at 081358088115. Thank you, and we hope to welcome you again soon 🙏 Lihat terjemahan (Indonesia)

2 bulan laluHi Natashia, Thank you so much for sharing such a detailed review of your experience at Mala Jia 🙌 We’re really happy to hear that you overall enjoyed your visit, especially the free snacks and ice cream 😊 And thanks as well for highlighting our pricing system and no cooking fee, we’re glad it added value to your experience. Regarding the mala flavor, we truly appreciate your honest feedback. You’re absolutely right, a good mala dish should have a balanced combination of spicy heat and that signature numbing sensation. We’re sorry it felt more dominated by the chili heat and less “numbing” than expected. This is definitely something we’ll share with our kitchen team for improvement. Thanks again for your thoughtful input, it really helps us do better! Lihat terjemahan (Indonesia)

setahun laluThank you for your criticism and suggestions. Your input means a lot to us and will be used to improve ourselves. We appreciate your attention! Lihat terjemahan (Indonesia)

2 bulan laluThank you for taking the time to share your wonderful experience! It is always rewarding to know that our guests leave satisfied and happy! Lihat terjemahan (Indonesia)

2 bulan laluHi Phoebe, Thank you so much for sharing your experience with us. We’re really happy to hear that you enjoyed the mala and the seasoning, plus the free ice cream makes it even better 😊 We also truly appreciate you telling the full story about the seaweed situation. It’s completely understandable to feel worried when something you added is missing. Thank you for giving our team the chance to check and fix it properly. We’re proud of Vebri for handling it calmly, checking the CCTV, remaking your mala, and making sure everything was corrected. We’ll definitely pass your kind words along to her. Your trust means a lot to us, and we’re glad the situation could be resolved well. Looking forward to welcoming you back for another flavorful mala experience soon 🔥 Lihat terjemahan (Indonesia)

4 bulan laluThank you for your positive comments and for visiting us. We’re glad you enjoyed your time here, and we hope your next visit will be just as enjoyable. Lihat terjemahan (Indonesia)

Diedit 5 bulan laluThank you for taking the time to share this positive message. We’re glad your visit left a good impression, and we hope to welcome you back again! Lihat terjemahan (Indonesia)

6 bulan laluWe’re so happy to know your visit was enjoyable! Every rating like this helps us grow and gives us the motivation to keep improving! Lihat terjemahan (Indonesia)

6 bulan laluWe’re so grateful for your support and hope your next visit will be just as enjoyable. Lihat terjemahan (Indonesia)

6 bulan laluWe’re touched by your support and happy to know you enjoyed being here. Lihat terjemahan (Indonesia)

6 bulan laluWe’re so happy to know you had a great experience with us. Thank you for sharing your support! Lihat terjemahan (Indonesia)

6 bulan laluWe’re very sorry to hear about your experience at Mala Jia PTC. That should not have happened, and we’d like to take responsibility by clarifying this further. Please contact our marketing team at 081358088115 so we can follow up properly and resolve the issue. Lihat terjemahan (Indonesia)

7 bulan laluThank you for the cheerful review! We’re happy to know you had a great time and loved the food at Mala Jia. Your enthusiasm really made us smile — can’t wait to have you back again soon! Lihat terjemahan (Indonesia)

7 bulan laluWe truly appreciate your support and hope your next visit will be just as enjoyable! Lihat terjemahan (Indonesia)

8 bulan laluWe’re sorry to hear about your experience. The complimentary fried rice promotion has specific terms, and we apologize if this wasn’t made clear. We’ve noted your feedback on pricing and service for improvement. If you’d like, you may reach us on WhatsApp at 081252202067 to share more details so we can address this better. Lihat terjemahan (Indonesia)

8 bulan laluThank you for sharing your experience at Mala Jia Pakuwon Mall! We’re so glad you enjoyed the friendly service and the flavorful spicy dishes. Don’t miss out on our must-try Garlic Fried with chili slices next time, perfect for spice lovers! Lihat terjemahan (Indonesia)

8 bulan laluWow, thank you for the MAJESTIC shoutout! We’re so glad you felt the friendly service and warm hospitality at Mala Jia PM. Your support means a lot and we can’t wait to welcome you back for another great experience! Lihat terjemahan (Indonesia)

9 bulan laluSo happy to hear you love our Mala Dry, especially with your favorite yellow noodles! Thanks for giving us 5/5 in every aspect. We’ll make sure to serve you the best one again when you come back ❤️ Lihat terjemahan (Indonesia)

10 bulan laluThank you so much for your enthusiastic and positive review! We’re delighted to hear you enjoyed our Mala Dry and Suan Cai Soup, as well as the tender Saikoro meat. The “mild” spice level is a great choice for those who want a nice kick without overwhelming the palate. Glad you also liked the free ice cream! We look forward to welcoming you back to Mala Jia for even more delicious experiences! Lihat terjemahan (Indonesia)

11 bulan laluThank you for your positive review! We’re delighted to hear that you enjoyed the food, cozy atmosphere, and friendly service from our team. It’s also great to know that you found our pricing reasonable. We truly appreciate your feedback and look forward to welcoming you back to Mala Jia soon! Lihat terjemahan (Indonesia)

11 bulan laluThank you so much for sharing your dining experience with us! We’re glad to hear that our cashier’s service made you feel comfortable by offering extra glasses and ice to make drinking easier — we always strive to provide the best for our customers. We’re also happy that you found the prices reasonable and the portions customizable to your liking. Your tip to get more meat is spot on, since the price per weight is the same for both meat and veggies — definitely a great way to get more value! Regarding the mala flavor, thank you for trying the mild level and sharing your feedback. Every brand has its own signature taste, but we’ll keep working to make our mala flavor more impactful and satisfying. Hope to see you again on your next visit! Lihat terjemahan (Indonesia)

11 bulan laluThank you for taking the time to leave your valuable feedback. We sincerely apologize for your dissatisfaction with the mala flavor, especially due to the lack of fresh coriander leaves and the spiciness level being too intense. Currently, we are experiencing difficulties sourcing fresh coriander, but we are doing our best to ensure this does not affect the quality of our dishes. Regarding the soggy noodles, we will review our preparation process to maintain the taste and standard you expect. We also apologize for the lack of information provided upfront about the ingredients and available spice levels. This is a valuable lesson for us to improve our service and communication. Thank you as well for appreciating the calm and comfortable atmosphere at our place. We hope you will give us another chance to improve and provide a more satisfying dining experience. Lihat terjemahan (Indonesia)

11 bulan laluThank you so much for your kind review! We're thrilled to hear that our spicy dishes got you hooked! It also means a lot to know you felt welcomed by our friendly team — we always aim to serve with a smile. Hope to see you again soon, and don’t forget to bring your friends for more spicy fun! Lihat terjemahan (Indonesia)

11 bulan laluThank you so much for your review! We’re really glad to hear that you enjoyed the mala soup at Mala Jia Hot Wok. We look forward to welcoming you back to try more of our menu 🥰 … Lihat terjemahan (Indonesia)

11 bulan laluThank you for trying our mala soup! We're happy to hear the spiciness hit just the right spot for you. We strive to maintain bold yet balanced flavors in our dishes. We look forward to welcoming you again soon! Lihat terjemahan (Indonesia)

11 bulan laluThank you for your kind words about our mala broth and dry mala dishes. We're thrilled to hear they matched your taste preferences. Feedback like this keeps our team inspired to continue delivering our best! Lihat terjemahan (Indonesia)

11 bulan laluTerima kasih atas ulasan dan masukan Anda. Kami mohon maaf jika pelayanan kami belum memenuhi harapan Anda. Masukan seperti ini sangat berharga bagi kami untuk terus berbenah dan meningkatkan kualitas layanan ke depannya. Kami berharap bisa memberikan pengalaman yang lebih baik pada kunjungan Anda berikutnya.

11 bulan laluHalo Kak, mohon maaf untuk promo internal kami memang tidak bisa digabung dengan promo pembayaran baik promo bank/voucher dan staff kami kemarin sudah menginfokan kepada Kakaknya di awal saat menimbang 😊🙏🏻 Perihal penambahan gelas untuk minuman pitcher sudah sesuai prosedur 1 pitcher mendapatkan 2 gelas Mohon maaf sebelumnya dan terima kasih atas masukkannya Kak, semoga kedepannya kita dapat memberikan pelayanan yang lebih baik lagi. Terima kasih atas kunjungannya 😊🙏🏻

11 bulan laluHalo Kak, mohon maaf untuk promo internal kami memang tidak bisa digabung dengan promo pembayaran baik promo bank/voucher dan staff kami kmrn sudah menginfokan kepada Kakaknya di awal 😊🙏🏻 Mohon maaf sebelumnya dan terima kasih atas masukkannya Kak, semoga kedepannya kita dapat memberikan pelayanan yang lebih baik lagi. Terima kasih atas kunjungannya 😊🙏🏻

11 bulan laluThank you so much! We're thrilled you enjoyed the salted egg dish and our warm service—and yes, the free ice cream is always a sweet bonus 😉🍦 Come back soon for more goodness! … Lihat terjemahan (Indonesia)

setahun laluThank you for coming😁 … Lihat terjemahan (Indonesia)

setahun laluThank you so much for your positive review! We’re thrilled to hear that you felt comfortable at our place, enjoyed the food, and were satisfied with the friendly service from our staff. We hope to continue providing a great experience during every visit! 😊 … Lihat terjemahan (Indonesia)

setahun laluWow, thank you so much for the 5 stars, Kak! We’re so happy to hear that you were pleased with the service, location, food, and drinks. Reviews like this inspire us to keep giving our best! We look forward to seeing you again at Nam Heong! 🌟🌟🌟🌟🌟 … Lihat terjemahan (Indonesia)

setahun laluThank you so much for your kind words and for coming back to visit us multiple times! We’re thrilled to hear that every dish you tried has been satisfying — no misses 😊 Also glad you enjoyed the green drink — that's our buckwheat tea, a favorite among regulars! We truly appreciate your support and are happy that you enjoyed the vibes, the place, and the service. Looking forward to welcoming you again soon! Lihat terjemahan (Indonesia)

setahun laluThank you for your continued support and for always enjoying the taste of our food 🙏 We’re truly sorry to hear about your recent experience with the soup portion. Your feedback is greatly appreciated, and we’ll be sure to pass it along to our kitchen team to maintain consistency. We hope to provide a better experience on your next visit. Lihat terjemahan (Indonesia)

setahun laluThank you for sharing your experience with us. We’re very sorry to hear that your visit to Mala Jia didn’t meet your expectations. We’d like to clarify that our pricing is indeed based on the weight of the food, which is IDR 31,000 per 100 grams, and the final total depends on the quantity and type of dishes selected. We understand that this system may not be immediately clear to everyone, and we’ll do our best to provide clearer price information upfront to avoid any misunderstandings. We truly appreciate your feedback and will use it as a valuable input to improve our service. We hope that one day you might consider giving us another chance. Lihat terjemahan (Indonesia)

setahun laluThank you so much for your detailed review! We really appreciate your feedback. We're glad you enjoyed the tomyum soup and our ice cream. We also understand that the mala flavor can be a different experience for everyone, and we’ll continue to offer options that cater to different tastes. Hopefully, on your next visit, you’ll find another dish that suits your preference! We look forward to providing you with another enjoyable experience. Thank you for visiting, and we hope to see you again soon! Lihat terjemahan (Indonesia)

setahun laluThank you so much for your review! We're glad to hear you enjoyed our mala. Hope to welcome you back to Mala Jia soon! Lihat terjemahan (Indonesia)

setahun laluThank you so much for the wonderful review! We're thrilled to hear that you enjoyed our food and that we were able to fulfill your request for extra peanuts at no charge. We're also glad you enjoyed the ice cream we provided after your meal to help cool down the spiciness. We always strive to provide a pleasant dining experience and the best service for all our guests. We look forward to welcoming you back to Mala Jia to try more delicious dishes! Thank you for your support! Lihat terjemahan (Indonesia)

setahun laluThank you so much for visiting Mala Jia! We're glad you enjoyed your dining experience and consider it the best. We truly appreciate your support and look forward to welcoming you back again! Lihat terjemahan (Indonesia)

setahun laluThank you so much for coming and enjoying our food at Mala Jia! We’re so happy to hear that you liked the dishes we served. Our staff also enjoyed providing you with friendly and helpful service during your visit. Your experience at Mala Jia means a lot to us, and we hope to welcome you back again in the future. We look forward to your next visit! Lihat terjemahan (Indonesia)

setahun laluThank you so much for your feedback. We apologize for the inconvenience, and we will immediately evaluate our staff to ensure a better experience during your next visit. We will continue striving to improve and provide even better service! Lihat terjemahan (Indonesia)

setahun laluThank you for visiting Malajia! We're happy to have served you. We hope to see you again on your next visit. Looking forward to having you back! Lihat terjemahan (Indonesia)

setahun laluThank you for visiting Mala Jia and enjoying our dishes! We're so glad you were satisfied with the flavors we serve. Feel free to come back and try more of our equally delicious menu items. We look forward to welcoming you again for another exciting culinary experience! Lihat terjemahan (Indonesia)

setahun laluThank you very much for taking the time to leave a review. We sincerely apologize for any inconvenience you experienced, and we truly appreciate your feedback. We are committed to continuously improving our services and getting better. We look forward to welcoming you again on your next visit. Thank you for your understanding and support! Lihat terjemahan (Indonesia)

setahun laluThank you so much for visiting and taking the time to share your experience at Mala Jia! We're thrilled to hear that you enjoyed your time here. Your feedback means a lot to us. We look forward to welcoming you back on your next visit and providing an even better experience. See you again soon! 😊 Lihat terjemahan (Indonesia)

setahun laluThank you for visiting Mala Jia! We are very happy to hear that you enjoyed your visit. We always strive to provide the best experience for every customer, and we truly appreciate your visit. We look forward to welcoming you again in the future. See you soon! Lihat terjemahan (Indonesia)

setahun laluThank you for visiting Mala Jia! We are very happy to hear that you enjoyed both the food and the service we provided. Your satisfaction is our top priority, and we truly appreciate every visit from you. We look forward to welcoming you again in the future. See you soon, and thank you for choosing Mala Jia! Lihat terjemahan (Indonesia)

setahun laluThank you very much for your feedback and suggestions. We truly appreciate it and will continue to strive to provide better service in the future. We hope to meet your expectations on your next visit. Thank you for your support! Lihat terjemahan (Indonesia)

setahun laluWe apologize for the inconvenience you experienced. We truly appreciate your feedback and will work on improving ourselves to provide better service in the future. Thank you for giving us the opportunity to grow. Lihat terjemahan (Indonesia)

setahun laluThank you for coming😍 … Lihat terjemahan (Indonesia)

setahun laluThanks for coming by! We're so glad to hear you enjoyed our Mala Jia drink. Hope it becomes one of your favorites! Looking forward to your next visit! 😊 … Lihat terjemahan (Indonesia)

setahun laluThank you for visiting Mala Jia! We truly appreciate your presence and hope you enjoyed your experience here. We look forward to your next visit. See you soon! Lihat terjemahan (Indonesia)

setahun laluHey, thanks for stopping by Mala Jia! We’re really glad to hear you had a great experience here. We always aim to create a comfy and fun atmosphere. Don’t hesitate to come back again, okay? See you soon! Lihat terjemahan (Indonesia)

setahun laluWe apologize for your unsatisfactory experience. Your feedback is valuable to us and will be used for improvement. Could you kindly share more details with us via WhatsApp at 0811-3081-180? Your input is essential in helping us enhance our service and ensure a better dining experience for our customers. We appreciate your understanding and look forward to addressing your concerns and making the necessary improvements. Thank you for taking the time to provide us with your feedback. We strive to make your next visit a more enjoyable one. Lihat terjemahan (Indonesia)

setahun laluWe apologize for your unsatisfactory experience. Your feedback is valuable to us and will be used for improvement. Could you kindly share more details with us via WhatsApp at 0811-3081-180? Your input is essential in helping us enhance our service and ensure a better dining experience for our customers. We appreciate your understanding and look forward to addressing your concerns and making the necessary improvements. Thank you for taking the time to provide us with your feedback. We strive to make your next visit a more enjoyable one. Lihat terjemahan (Indonesia)

setahun laluThank you so much for your 5-star review! We’re thrilled to hear that you enjoyed your experience at Mala Jia. Positive feedback like this motivates us to keep providing the best service possible. We hope to welcome you back soon! Lihat terjemahan (Indonesia)

setahun laluThank you for visiting MALA JIA! We were very happy to welcome you. Don’t hesitate to come again, okay? See you! Lihat terjemahan (Indonesia)

setahun laluThank you for visiting and for your review! We really appreciate your feedback. We hope your next visit will be even more enjoyable! Lihat terjemahan (Indonesia)

setahun laluThank you so much for visiting MALA JIA! We are thrilled to hear about your experience. Your feedback and suggestions are invaluable to us as we strive to improve our service. We hope to welcome you back soon! Lihat terjemahan (Indonesia)

setahun laluWe apologize for your unsatisfactory experience. Your feedback is valuable to us and will be used for improvement. Could you kindly share more details with us via WhatsApp at 0811-3081-180? Your input is essential in helping us enhance our service and ensure a better dining experience for our customers. We appreciate your understanding and look forward to addressing your concerns and making the necessary improvements. Thank you for taking the time to provide us with your feedback. We strive to make your next visit a more enjoyable one. Lihat terjemahan (Indonesia)

setahun laluWe apologize for your unsatisfactory experience. Your feedback is valuable to us and will be used for improvement. Could you kindly share more details with us via WhatsApp at 0811-3081-180? Your input is essential in helping us enhance our service and ensure a better dining experience for our customers. We appreciate your understanding and look forward to addressing your concerns and making the necessary improvements. Thank you for taking the time to provide us with your feedback. We strive to make your next visit a more enjoyable one. Lihat terjemahan (Indonesia)

setahun laluThank you for visiting! We greatly appreciate the feedback and suggestions you provided. Your input means a lot to us as we strive to improve our services. We hope to welcome you again in the future! Lihat terjemahan (Indonesia)

setahun laluThank you very much for your visit! We greatly appreciate your feedback and will continue to strive to be better. Your support means a lot to us. We look forward to seeing you again next time! Lihat terjemahan (Indonesia)