Toby's Estate - Pakuwon City Mall

2 minggu laluHi Lydia, thank you for sharing your experience with us. We sincerely apologize for the long waiting time during your visit. Waiting almost 50 minutes for your favorite sandwich is definitely not the experience we want our guests to have, and we completely understand how frustrating that must have felt. At the same time, we truly appreciate your understanding and your kind acknowledgment toward our team for apologizing about the delay. It means a lot to us that despite the inconvenience, you still noticed the effort from our staff. Your feedback has been shared with our team as a reminder for us to improve our speed and coordination during busy hours so we can serve our guests better moving forward. We genuinely hope we’ll have another opportunity to welcome you back and provide a much smoother experience next time with your favorite sandwich arriving exactly as it should ☕🥪 Lihat terjemahan (Indonesia)

2 bulan laluHi Arren, Thank you for taking the time to share this with us. We’re really sorry to hear about your experience, especially regarding the barista’s attitude. That’s definitely not the level of hospitality we aim to deliver at Toby’s Estate. To help us follow this up properly, could you let us know roughly when this happened? We would like to address this directly with the team involved. If you’re open to it, you can also share your contact number so our team can reach out to you personally. You may contact us via WhatsApp at 081358088115 or reach us through Instagram at @petarunggroup.id. We truly appreciate your feedback and hope to have the chance to give you a much better experience next time. Lihat terjemahan (Indonesia)

5 bulan laluThank you for your review! We’re glad your visit went well and brought you a good experience! Lihat terjemahan (Indonesia)

5 bulan laluThank you for your positive review. We’re glad your visit went well, and your kind words are deeply valued by our entire team. Lihat terjemahan (Indonesia)

5 bulan laluThank you for sharing your experience with us. We are pleased to know that your visit was a positive one. Your feedback is valuable in helping us improve. We look forward to your next visit. Lihat terjemahan (Indonesia)

6 bulan laluYour encouraging feedback gives us so much motivation. Thank you for making our day with your kind words. We can’t wait to see you again! Lihat terjemahan (Indonesia)

6 bulan laluThank you so much, Kak Imam, for the thoughtful message. We are really glad to hear that you felt well taken care of during your visit, and we truly appreciate you highlighting Agnes. We will make sure your kind words are passed along to her and the team. Feedback like this means a lot to us and encourages us to keep delivering a consistently warm and attentive experience across all Toby’s locations. We look forward to welcoming you back again soon! Lihat terjemahan (Indonesia)

6 bulan laluThank you so much for taking the time to share this lovely feedback! It means a lot to hear that the atmosphere, service, and the care put into each dish made your visit feel enjoyable. We’re especially glad the American breakfast stood out for you, and we appreciate you mentioning the overall consistency of the menu. We also hear your thoughts about pricing. Feedback like yours helps us evaluate how we can create an experience that feels even more balanced and welcoming for everyone. We truly hope we’ll see you again soon for another relaxing visit! Lihat terjemahan (Indonesia)

6 bulan laluThank you for sharing this, Andy. We’re really sorry the experience felt disappointing, especially regarding the WiFi. That shouldn’t happen, and your feedback helps us understand what went wrong so we can fix it immediately. We’ll address this with the team and make sure the connection is checked and improved. If you’re open to it, we’d appreciate the chance to follow up with you directly. You can reach us at 081358088115 so we can look into the details and make things right for your next visit. Lihat terjemahan (Indonesia)

7 bulan laluWe’re so happy your experience was worth five stars. Knowing that truly makes everything we do feel meaningful. Lihat terjemahan (Indonesia)

7 bulan laluWe’re glad you enjoyed your time here! The team truly appreciates your support. Lihat terjemahan (Indonesia)