R-Laundry Jogja

setahun laluMaaf kak, kita sedang libur 1minggu kak 🙏 …

Diedit 4 tahun laluMohon maaf atas ketidak-nyamanannya kak 🙏 Kalau boleh tau, itu tepatnya hari apa dan jam berapa ya kak? Karenan memang sempat ada juga yang seperti kakak, dan biasanya itu karena hari libur, atau salah alamat, namun akhirnya ketemu setelah konfirmasi lewat WA 😁 🙏 Dan Google mapnya kami memang sedang salah pin.. (sudah mengajukan perubahan alamat namun sampai sekarang belum diperbaiki) Kami sampai sekarang buka dari jam 7 pagi sampe jam 8 malam kak 😁 . Kalau terjadi lagi, silahkan hubungi WA kami kak 087732930606 😁

4 tahun laluTerimakasih kak 🙏 …

2 tahun laluTerimakasih 🙏🙏 …

2 tahun lalu[The issue with this client has been double-checked with staffs by the manager. Please read below for the real situation.] Dear Wai-yee P, Thank you for your feedback. We are sorry for the inconvenience that you have to experience. However, we have to explain that apparently, the misunderstanding seems to be on your side. We have asked our staffs about your issue and got the full explanation. Firstly, you were asking for a 6-hour service, for which the cost is indeed Rp13.000,-. You can check this on our website or our store. We and our staffs are always transparent about prices and policies. The next issue is that you came to our outlet at 19.00 in the evening, which means one hour before our closing time (we are closed at 20.00, that is stated on Google clearly). We are NOT working on any client's laundry after we are closed, so if you take a 6-hour service at 19.00, your laundry will be done at 13.00 the next day (5 hours after 08.00 (opening time)). Our staffs have explained this to you thoroughly and told you that you could come back the next day at 13.00. You agreed. Apparently, the next day, your laundry was finished even earlier than it was supposed to be. It should be finished at 13.00, but our staffs finished it at 10.00. Our staffs have reached out to you through WhatsApp, but you did not respond. (We have proof and can provide here the screenshots if necessary :)) You came to pick up your laundry after 13.00, late in the afternoon. Picking up your laundry after 13.00 is your personal choice. Your laundry itself had been ready to be picked up at 10.00 and you were indicated about this but did not react. You are always welcome to ask for further explanation. Transparency is our principal, so don't hesitate to ask if anything bothers you :) Have a nice day. Lihat terjemahan (Indonesia)